National Public Safety Telecommunicators Week
We Honor Our Police Communications Operators
Tahnee Lightfoot, Media Contact
The Glendale Police Department is recognizing our Communications Bureau for their dedication, professionalism, and amazing skills as we celebrate National Public Safety Telecommunicators Week. Each year, a full week in April is dedicated to the men and women who serve as public safety telecommunicators. The annual event, established in 1992 by President George H.W. Bush, honors police communications operators across the nation for providing vital emergency services to our communities.
In 2016, the Glendale Police Department Communications Bureau managed 229,375 incoming calls. Of this number, 56,163 were 9-1-1 emergency calls. The state standard is 95% of all 9-1-1 calls should be answered within 15 seconds. Glendale Police Communications Operators answered 99.78% of 9-1-1 calls in fewer than 15 seconds.
The enhanced 911 technology not only instantly provides the location, address and phone number from where the call was made, but also allows cellular phone callers to be located using latitude and longitude coordinates. The dispatcher is the critical link between the individual in need and the responding officers. Being a member of the Communications Bureau is extremely rewarding, as each team-member exhibits pride, dedication and integrity, as well as top-notch customer service to residents and visitors in the City of Glendale.
Because each incoming call is unique and can vary from a request for general information to a report of a life threatening incident, the dispatcher must ask specific questions to accurately prioritize the call. The dispatcher's most important focus is citizen and officer safety. The faster this critical information is obtained determines how quickly an officer can respond and provide the services needed.
“The men and women who work in our 911 call center are an essential link in our emergency response system. They quickly help get the proper resources to those in need under very stressful circumstances. They are true professionals that help make Glendale the safe city that it is today.” – Deputy Chief Carl Povilaitis.
We thank our police communications operators for their commitment to the safety of our Glendale community.