Don't Fall Victim to Utility Scams
Utility fraud calls and scams can be convincing. Anyone can be at risk of getting scammed, but by knowing our procedures you can help prevent fraud and stay safe from scammers that want to steal your information. Below are some safety procedures to keep in mind:
- We never ask for payments over the phone or at your home or business. Over the phone payments can only be made through our IVR system, never with a live person. If you receive a call asking to pay, hang up immediately.
- We never visit residential customers to solicit program enrollment.
- We never enter a home to check water quality. All water quality visits are scheduled with customers and the water is tested outdoors. No need to be present at the time of testing.
- All GWP employees carry photo identification and will display it when asked.
If you notice any suspicious activity near your residence or are contacted by someone collecting money or impersonating City personnel, please contact the Glendale Police Department at 818-548-4911 immediately. For more information on how to stay safe from scams click here.
Customer Service In Your Neighborhood
We are bringing our Customer Service Department to your neighborhood to assist you better.
- Learn about billing and payment options
- Make an electronic payment
- Enroll in programs
- Ask us questions
The first event will take place on April 1, 2017 at the Sparr Heights Community Center from 10:00am - 1:00pm. Three more events will take place throughout the year. More information will be announced here, through our From The Source Newsletter and through our Facebook and Twitter pages.
Join GWP, Burbank Water & Power, and Pasadena Water & Power on April 8th to test drive different electric vehicles without a sales pitch. RSVPs are required. Sign up here.
Thank you for Conserving
Energy During the Cold Weather!
During cold weather, we use up to 7x more natural gas than in the summer. Natural gas supplies are still limited and that’s why it’s important that we all join in to continue conserving energy. Click here for more tips to help you conserve.
Receive a FREE Smart Thermostat and In-Home Display!
Enroll in Glendale Water & Power's In-Home Display and Thermostat Program to receive a Smart Thermostat and real-time energy and water display. Eligible customers will receive the CEIVA Homeview display, smart thermostat, and installation at no cost! Now you can control your thermostat and monitor your home's energy and water use from anywhere - and save money in the process. Click here to sign up
Think. Act. Save.
We All Have The Power!
GWP announced its new energy conservation campaign "Think. Act. Save. We all have the Power!” The campaign encourages energy conservation among all its residential and commercial customers in order to prevent possible power outages as a result of the shortage of natural gas from the Aliso Canyon storage facility.
For energy saving tips to help prevent outages and information on rolling outages click here.
For more information on Aliso Canyon and why we need to conserve more energy this summer click here.
Glendale is now in Phase II of Mandatory Water Conservation
Thanks to improvements in California's water supply and conservation efforts by our customers, Glendale has moved to Phase II of Mandatory Water Conservation. This limits outdoor watering to Tuesdays, Thursdays, and Saturdays for no more than 10 minutes at each watering station.
We appreciate all that our residents have done to conserve water, and despite the ease in the guidelines, we still encourage you to keep conserving.
- For tips and information on how you can save water click here.
- Tips to help you reprogram your irrigation controller.
- To anonymously report water waste call GWP’s water waster hotline at (818) 550-4426 or submit an online form.
- For information about water citations and appeals click here.
Utility Fraud Calls Are Still Very Common
Utility fraud calls and visits can be convincing. Don’t fall victim to these types of scams. Know GWP’s procedures. If you have a suspicion always call GWP to verify (818) 548-3300. Your safety and security is our priority. Click here for more information on how to educate family and employees to not be pressured to pay even with threats that water and power services will be shut off.
Download GWP's First Mobile App!
The free mobile app, called GWP – Mobile My Connect is an interactive app to help customers better manage their energy and water use on their SmartPhone, tablet or computer. Download the app today to view and pay your bills, see near real time water and electric usage, set budget goals, submit services requests, report outages and send messages to GWP and access solar panel and electric vehicle information. The app is available through the Google Play and the Apple Store. For more information, to download and see the user guide click here. To learn more about GWP's New Mobile App called Mobile My Connect. Watch our video below.