Financial Assistance Programs | City of Glendale, CA

Effective January 9, 2023, GWP will resume electric and water disconnections. As of December 1, 2022, late charges to delinquent customer accounts have resumed.

Throughout the emergency phase of the pandemic, GWP has made every effort to assist customers who have experienced financial difficulties paying their utility bills by:

Suspending late payment penalties from March 2020 to November 30, 2022.
Stopped electric and water disconnections for nonpayment from March 2020 through November 30, 2022.
Utilized grant funds that were awarded by the state – such as the California Arrearage Payment Program (CAPP), and California Water and Wastewater Arrearage Payment Program (CWWAPP) to provide over $8,000,000.00 in credits to delinquent accounts.
Applied funds granted to customers from the California COVID-19 Rent Relief Program and other State funded programs and organizations that offered bill assistance.
Qualifying customers will continue to be granted payment arrangements and low income programs offered through GWP. Please visit our website at www.glendalewaterandpower.com for more information.

The Payment/Shut-off timeline information is provided below:

GWP bills customers on a monthly or bi-monthly schedule. Customers have 19 days from the billing date to pay their electric and/or water bill. If payment is not received, GWP will issue a Friendly Reminder Notice 3 days thereafter (22 days from the billing date). If payment is still not received, GWP will issue a Final Notice and at that time assess a late fee on any outstanding balance on the 38th day from the billing date. If payment is not received by the Due Date of the Final Notice (44th day), the service will be subject for disconnection. Disconnection of service requires disconnection and reconnection fees and a deposit.

We understand the financial struggles that our residents have faced due to the COVID-19 pandemic. We want to ensure that we're committed to helping our customers throughout this difficult time by providing information on financial assistance programs. See the tab below for financial assistance programs offered to qualifying customers.

We can also assist you with making payment arrangements and you can access our online the payment arrangements form by clicking here.

Financial Assistance Programs

Help for Paying Past-Due Water and Power Bills
Learn about the two new federally funded bill relief programs below.

Customers do not need to apply to receive CAPP and/or CWWAPP assistance. The CAPP and CWWAPP programs are for residential and business customers.

Residential Customers: If you’re eligible, GWP will apply credit directly to your account, and notify you by mail.

Business Customers: If you’re eligible, GWP will notify you by mail and enclose a Form W-9 with the letter. You must complete and sign the Form W-9 and return it to GWP using the pre-addressed envelope mailed to you with the letter. The credit will be applied once GWP receives the completed Form W-9.

California Arrearage Payment Program (CAPP)

The California Arrearage Payment Program, or CAPP, is a state program to help pay customers’ eligible past due energy utility bills that increased during the COVID-19 pandemic. CAPP is designed to help utility customers that fell behind on their energy bills because of the economic impacts of the COVID-19 pandemic. Customers may qualify for CAPP if they had an unpaid energy utility bill over 60 days past due incurred between March 4, 2020 and June 15, 2021.

For more information about the California Arrearage Payment Program, visit the CAPP program website.

California Water and Wastewater Arrearage Payment Program (CWWAPP)

The California Water Arrearage Payment Program is a program that will be administered by the State Water Resources Control Board and utilize funds from the American Rescue Plan Act of 2021 to make direct payments to community water systems to cover customer arrearages, or past due bills, resulting during the COVID-19 pandemic emergency. The funding will cover unpaid water bills over 60 days past due for residential and commercial customers accrued between March 4, 2020 and June 15, 2021.

For more information regarding the funding, visit the CWWAPP program website.

Additional Financial Assistant Programs

Contact GWP at 855-550-4497 to learn about payment arrangements and other programs that may be available to help you pay your bill and reduce your energy costs. In addition to CAPP and CWWAPP, the State of California and other organizations may also be able to help through the following programs:

Low Income Home Energy Assistance Program (LIHEAP) – provides financial assistance to help low-income households pay their energy bill. Call 213-989-3177 to request application.

Low Income Household Water Assistance Program (LIHWAP) – provides financial assistance to help low-income households pay their water bill. administered through the California Department of Community Services and Development (CSD). Call 213-989-3177 to request application.

Catholic Charities - Catholic Charities provides assistance with utility bills and other basic needs such as rental assistance, prescriptions, and clothing. In response to the COVID-19 pandemic they are also offering assistance for those suffering from job loss or pay reduction. Customers may contact Catholic Charities directly for utility bill assistance at (213) 318-5707.

Salvation Army - The Salvation Army provides bill assistance of up to $50.00 per household. The Salvation Army also provides job training skills, day care programs, and other services. Customers may contact the Salvation Army directly for utility bill assistance at (818) 246-5586.

Glendale Water & Power Low-Income Programs

Glendale Care

The Glendale Care Program offers a $17.50 monthly discount to GWP electric customers who meet low-income guidelines. Proof of income will need to be submitted for the discount to be approved. Click here to learn more and apply.

Utility Users Tax Exemption

Households with at least one member that is 62 years or older and income below $13,950, or low-income households with a disabled person age 55 or older may be eligible for this exemption. Click here to learn more and apply.

Helping Hand

The Helping Hand Program offers emergency assistance to Glendale residents of up to $150.00 per account. To qualify, customers must meet certain qualifications including loss of job or reduction in work hours, unexpected medical expenses, or loss of a family member. Click here to view eligibility guidelines and apply online.

To Report an Electric Or Water Emergency

How To Contact GWP

To contact our Customer Service Department, please email us at GWPCustomerService@Glendaleca.gov. Include your name, service address, and reason for contacting us. If you do not have access to email, please call us at 855-550-4497.

To reach our Engineering Services, please contact GWP Electrical Engineering at 818-548-3921 or GWPElectricEngineeringINFO@Glendaleca.gov, or GWP Water Engineering at 818-548-2062 or WaterEngineeringInfo@Glendaleca.gov.

For questions regarding COVID-19, please call the City of Glendale’s emergency hotline at 818-548-3301 or visit www.glendaleca.gov. For FAQs related to COVID-19, click here.

Please be aware that if you receive a call threatening to have your power shut off if you do not pay immediately, DO NOT provide payment details by phone, and hang up. GWP will never call customers and demand payment by threatening to shut off your service. You can always check the status of your GWP account here.

Thank you for your continued support during this time. Please know the safety of our community is very important to us.