Scope of Work

Glendale Water & Power is making improvements to the power infrastructure in the south Glendale area by upgrading the voltage from 4kV to 12kV. This project consists of the reconstruction and upgrade of our current overhead electrical system to a higher voltage to provide a more reliable delivery of power to our customers. This higher voltage and new equipment, includes the replacement of over 400 power poles, transformers and other equipment that will increase the capacity and efficiency by allowing more power to flow through the electrical system, thereby increasing our ability to meet future demand due to vehicle and building electrification.

The proposed work will begin on February 27, 2023 and conclude in December. All the work will be performed by our approved contractor Hotline Construction, Inc. and supervised by GWP electrical crews. Hotline crews will be using bucket trucks, cranes and other machinery to install new power poles, devices, and transfer all equipment to these new poles. The work will primarily be done during normal business hours. However, some weekends may be required to complete the work as expeditiously as possible. Due to the nature of this work and for crews to work safely and efficiently, scheduled power outages will occur, and you may be affected.

Customers will be notified about pending scheduled outages through our Outage Management System with automated phone calls, texts and emails and receive door hangers at least two days prior to a scheduled outage. In addition, the work will require us to restrict access on selected streets in the project area and block driveways to get equipment in and out. No Parking signs will be posted two days in advance. Crews will not be entering any homes. If power poles are in backyards or in parking lots, crews will make contact with homeowners for access to backyards and behind commercial properties.

• Work is being done in phases; Customers both residential and commercial may experience a scheduled outage when work is being done in your area during your phase.

• Please be aware power outages unrelated to this project can occur at any time, if you experience a power outage during this project time with no notification, it does not mean you are part of this construction phase, it could mean your power outage is occurring for other reasons. Click here to view GWP's Live Outage Map. 

• To update your contact information in our Outage Management System to ensure you receive an automated call, email, or text, click here to register or log-in to the MYGWP portal. Once logged in, go to “Manage Account” and enter your phone number in “Customer Contact”. There is also an “Account Contact” tab where you can enter your email address. Or call us at 855-550-4497 to update your contact information.

• Door hangers with the date and time of the scheduled power outage will be left for all customers on doors and on common area mailboxes at least two days prior their outage. The door hangers may also include information pertaining to driveways being blocked or a request for gates to be unlocked to access power poles in back yards should the need arise. Commercial customer will be contacted by Hotline.

• Households with family members on prescribed medical equipment that requires electricity should plan ahead and make arrangements as necessary since scheduled outages may last longer than five hours. Be mindful of battery back-up on medical equipment, and in case of emergency please call 911.

• Please prepare and plan accordingly when you receive a scheduled power outage notification with the safety of family, tenants and pets in mind.

• Temporary no parking signs will be posted as necessary two days before. Cars will be cited and towed which will affect project schedules.

• Temporary inconveniences such as noise and dust due to frequent movement of mechanical equipment may occur. At times there may be restricted access to properties or streets, streets may be reduced to one lane, closed to through traffic to accommodate larger vehicles needed for pole replacements. Driveways may be blocked, and if your notification includes driveways being blocked, we ask that you please move your cars prior to the work starting.

• Building managers/landlords – if you receive notification for a scheduled outage leave parking and automatic gates unlocked for easy access and elevators called down and turned off.

• Businesses should post signs as necessary for customers and tenants.

• Trash pick-up and mail delivery systems will not be affected

All work will be performed by Hotline Construction, Inc. and supervised by Glendale Water & Power electrical line crews.

View the letter that was sent to affected customers.

Construction Schedule

The project will be conducted in phases and be completed by December 2023.

Project Location

View a map of the project.  

View a detailed project map. 

Contact Information

For specific questions about the project, contact:

Chris Duncan, Electrical Line Mechanic Supervisor II (818) 548-2011 or GWP Electrical Engineering (818) 548-3921.