City of Glendale, CA
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FAQs
Expand/Contract Questions and Answers
A plumber found roots from a City tree in my lateral line. Will the City remove the tree and who is responsible?
Generally this problem is the result of a separation or deterioration of an old line that needs to be repaired and can be solved without removing the tree. Call the Maintenance Services Department at (818) 548-3950. A member of the Forestry Section will inspect the tree and lateral and determine the appropriate course of action. It’s important that City staff be called to inspect the lateral while it is exposed in these situations.
- Maintenance Services at (818) 548-3950. Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved.
A windstorm knocked down a lot of tree branches and palm fronds. Can the City come and pick them up?
Yes, we will pick up fallen branches and palm fronds from City-owned trees. Please call Maintenance Services at (818) 548-3950. For privately owned trees, we ask that you use your green waste containers.- If the tree is located on the parkway (this is the grassy part between the sidewalk and the gutter) then the tree belongs to the City. If there is no sidewalk, then you should call Maintenance Services at (818) 548-3950 to determine if the tree belongs to you.
Call Maintenance Services at (818) 548-3950 or report it online here.
Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved.
- About three days.
I called to have my sidewalk repaired and now there’s a black asphalt patch there. Why didn’t the City remove the broken sidewalk and replace it with fresh concrete?
Asphalt patches allow the City to make sidewalk safe for pedestrians quickly and inexpensively. All broken and displaced sidewalk are scheduled for future removal and replacement by the City as part of the ADA Curb Ramp Installation and Sidewalk Repair Program.
I have an indigenous tree (Oak, Bay or Sycamore) on my property that’s protected by law. How do I go about having it trimmed?
You can go online at www.glendaletrees.org to download the necessary permit and follow instructions for applying or call the Maintenance Services Division at (818) 548-3950.
First, it's important to determine if the sewage is backing up or just not draining. If sewage continues to come out of your bathtub drain, shower, sinks or toilet despite having all the water turned off, then the source of the backup may be in the City's main line. Call Maintenance Services immediately at (818) 548-3950. If the backup occurs between 11:00PM-6:30AM, then call the City's after hours hotline at (818) 550-4400 or call the Police Department.
If the sewage stops backing up when all the water is turned off, then you should call a professional plumber as the source of the backup is likely in your private waste line. You own the waste pipe all the way up to the City's main line under the middle of the street including the connection at the main.
- Probably not. The City has historically placed a high value on its urban forest and as such City trees are not removed unless they are dead, dying or causing public safety issues.
Call Maintenance Services immediately at (828) 548-3950. If the flooding occurs between 11:00PM and 6:30AM call the City's after hours hotline at (818) 550-4400.
Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved.
No, the driveway is private property and the responsibility of the homeowner.
- He/she is allowed only with a City Permit. You can request a permit online or by calling Maintenance Services at (818) 548-3950. The application will be reviewed and a determination will be swiftly made if approval is granted or denied.
- Yes, stump removals are done separately about 60 days following the tree removal.
The City just trimmed the parkway trees but it looks like more can be done. Can the City trim them some more?
Probably not. The City follows professional tree trimming standards as designated by the International Society of Arboriculture. More severe tree trimming, such as topping, compromises the health of the trees.- Call Maintenance Services at (818) 548-3950 to repair it. Or use the MyGlendale app on your smartphone, take a picture of the issue using a drop down menu, and click send. The GPS on your phone notifies the City where the picture was taken. Once submitted, a work order is generated and the task is scheduled for repair. You can check back to see the progress and when the issue was resolved.
Yes, sewer odors can be an indication of a serious problem. Check inside your bathtub, sink and shower. Also, check under your house in the crawl space to see if there is water dripping or pooled. Check and make sure your clean outs are secure and not overflowing. A clean out is the access point generally outside your home where a plumber can snake out your sewer system. You can remove the cap on your clean out and with a flashlight to look and see if you have standing water. If you see standing water then your system needs attention from a professional plumber.
If you are unable to determine the source of the odor, call Maintenance Services at (818) 548-3950.
- If the water is clean and de-chlorinated, then it can be discharged into the street. Pool water will naturally de-chlorinate in the sun in 3-4 days if you discontinue adding chlorine. Chlorinated or dirty pool water can be discharged into the sewer clean out which leads to the City's sewer system.
The City adheres to a 3 year trim cycle for palm trees. Contact the Maintenance Services Division at (818) 548-3950 and find out when the palm tree is scheduled to be pruned.
- City trees are trimmed on a six-year trim cycle. More frequent tree trimming can damage and weaken mature trees. There are some types of correctional trimming; however, that can be done on an as needed basis. If you would like the tree in front of your home assessed for trimming, call Maintenance Services at (818) 548-3950.