City of Glendale, CA
Home MenuReport a Problem Online
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Report concerns using the MyGlendale App! When you submit a request online, a work order is generated and the task is scheduled for follow-up. Use MyGlendale from your Smartphone
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Create an account
You will need an account to submit a request. Creating and maintaining an account allows you to track your requests and allows the City to maintain contact with you about your requests. If you do not have an account, click on this link to create one.
Non-Emergency Police Services
Dial 818-548-4840 to request non-emergency police services such as parking violations, blocked driveways/alleys, and 72 hour violations. Please push "0" to get immediate assistance or stay on the line.
This site is not monitored 24 hours a day. Because of the delay involved in processing e-mail, you should NOT use this contact form to report a crime, an emergency, or to request immediate police assistance.
Use MyGlendale from your Smartphone
Download the free MyGlendale app from the Google Play Store for Android OS or Apple Store for IOS.
Take a picture of the issue you encounter, describe the issue using a drop down menu and click submit. The GPS on your phone notifies the City where the picture was taken.
Need some help?
Main Contact Methods:
- Customer Portal at https://support.rocksolid.com – Customer Managed Priority
- Email at support@rocksolid.com – No Priority by Default
- By Phone: 1.424.270.9438 option 2 – Immediate Priority
- Voicemail generates a ticket if an agent is unavailable to connect
Normal Support Hours:
Monday – Friday, 5AM – 2PM PST/PDT
- All issues during Normal Business Hours
Holidays:
- New Years Day
- Martin Luther King Jr. Day
- President’s Day
- Memorial Day
- Juneteenth
- Independence Day (4th of July)
- Labor Day
- Thanksgiving Day + Day after
- Christmas Day + (Day before or Day after, whichever is closest to the weekend)